Telkom/Telkom mobile

Bad Service ever at its best!! Telkom double debited me and it was their mistake because they had my correct details. I contacted them for a refund I gave them all the necessary documents as requested they confirmed to have received them and they confirmed that they should refund me however, till this very day they have not. They are making endless stories their consultants when you called they are always blaming eachother that whoever did not do whatever ALL THE TIME , they keep on saying they'll revert back to you after a certain time or you should check then and when you do there is always stories of poor service delivery, they are so unprofessional I would not recommend anyone to it... I am very frustrated, disappointed and wholly dissatisfied with their extremely poot services, they have not refunded me and seemingly not planning to. Its now approaching their next debt date and still stories. Total ****.