IK
Ian K
1 reviews | Active since Sept 2016
19 Sept 2016, 19:29
TelkomStinks
<p>Waiting for our 5th connectivity issue in less than a year to be sorted out. Reported bad line and no internet on 12 September and still nothing. Telkom your service doesn't just stink, it is none existent! Can't even log on with mobile to check progress because YOU have a technical problem!!!</p>
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
20 Sept 2016, 08:48Hi Chortvazmi,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply20 Sept 2016, 08:48
Official
Hi Chortvazmi,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
IK
Ian K's updateReviewer Update
22 Sept 2016, 07:54It is now the 22nd and the only feedback that I have had was a message on messenger yesterday to say that the fault 'has been assigned to a technician'. I received that sms on Sept 14, two days after logging the fault so what has happened in the week between the two messages - sweet ***** adams! And we are expected to pay for this so called 'service'!
IK
Ian K's update22 Sept 2016, 07:54
Reviewer Update
It is now the 22nd and the only feedback that I have had was a message on messenger yesterday to say that the fault 'has been assigned to a technician'. I received that sms on Sept 14, two days after logging the fault so what has happened in the week between the two messages - sweet ***** adams! And we are expected to pay for this so called 'service'!
Telkom's replyOfficial
25 Sept 2016, 10:31Hello Chortvazmi
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply25 Sept 2016, 10:31
Official
Hello Chortvazmi
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team
Best regards,
IK
Ian K's updateReviewer Update
26 Sept 2016, 07:08Hi Noleen
As stated in my gmail I am not totally convinced that the problem has been sorted out. It looked as though it was initially - the phone line was clear and the internet was working fine. But by the following day the line had started crackling again and the internet seemed to be intermittent.
I will check it out again this evening and give you feedback.
IK
Ian K's update26 Sept 2016, 07:08
Reviewer Update
Hi Noleen
As stated in my gmail I am not totally convinced that the problem has been sorted out. It looked as though it was initially - the phone line was clear and the internet was working fine. But by the following day the line had started crackling again and the internet seemed to be intermittent.
I will check it out again this evening and give you feedback.
IK
Ian K's updateReviewer Update
30 Sept 2016, 09:37Good day
I received an sms on 24 September to say the service had been restored. As per my comment above I didn't believe the problem had been fixed and lo and behold our internet worked for about half a day. I logged another fault report on 27 Septmeber as that was the earliest I could to to my emails and as of today 30 Septmeber the internet is not working and the phone line is worse than ever. When will someone take a decision to resolve the problem once and for all. I am not a Telkom technician but I can tell you now that the line needs replacing. This is at least the sixth fault report that we have logged in less than a year and we are continually experiencing problems.
I can tell you right now that I am going onto all the social media I can find to let everyone know how utterly useless Telkom's service is! And yet if I miss just one payment date you will have no hesitation in cutting us off completely.
Please stop the bull**** now!!!
IK
Ian K's update30 Sept 2016, 09:37
Reviewer Update
Good day
I received an sms on 24 September to say the service had been restored. As per my comment above I didn't believe the problem had been fixed and lo and behold our internet worked for about half a day. I logged another fault report on 27 Septmeber as that was the earliest I could to to my emails and as of today 30 Septmeber the internet is not working and the phone line is worse than ever. When will someone take a decision to resolve the problem once and for all. I am not a Telkom technician but I can tell you now that the line needs replacing. This is at least the sixth fault report that we have logged in less than a year and we are continually experiencing problems.
I can tell you right now that I am going onto all the social media I can find to let everyone know how utterly useless Telkom's service is! And yet if I miss just one payment date you will have no hesitation in cutting us off completely.
Please stop the bull**** now!!!