TELKOM****SERVICE!

TELKOM IS PATHETIC to say the least!!!!!!!!!! If a customer owes them money they are quick to send letter of demand but if they need to refund a customer it will NEVER happen. I phoned in March 2020 to update banking details and address, after the lady could not pick up the address I said not to worry about the address but update my banking details so I emailed the new banking details to a department as well which referred me to another department and gave me the email address to which I forwarded my new details since then they have been debiting the old account even after I asked them to update my details.

So since March 2020 I have been paying a additional R202.70 per month 'rejection fees' which NO ONE was able to tell me what it was for so I eventually figured out it was due to the debit order bouncing from my old account. I have been given reference number after reference number and was told to wait for feedback, 24 hours, 48 hours, 72 hours, 7-14 working days etc and still NO FEEDBACK! When I phone in to follow up as no on gets back to me with feedback I get told the cases have been closed or not sent to the correct department or closed without any feedback and so it goes on. I have sent the emails to one of the agents direct email address, no feedback... I speak to a supervisor (Lizeka) telling me exactly when I phoned in to change the banking details and that the credit will be processed on my account but they are having issues with their system (which is a everyday thing for them) and that she will contact me before 5pm that day to give me feedback, if the credit was processed successfully or not, she will either send me an email or sms or call me, I am still waiting for her to get back to me. I phoned in again and followed up as Lizeka said I can use her name when I call in and so no one knew this Lizeka woman?! So after numerous case numbers, follow ups, no feedback I call in again with another case number and I get told the case has been closed. After asking to speak to a supervisor again I get told I must leave my details AGAIN for them to NOT phone me back. I don't know where to turn anymore and I received my latest invoice, no credit, and I WILL NOT PAY MY ACCOUNT UNTIL THIS IS SORTED! The story is much longer than this review but I please need some advice on where I can turn to so that the matter can be escalated and seen to.

I cannot believe such a big business is so RIDICOULOUSLY PATHETIC DISTURBINGLY POOR TRAGIC SAD DISGUSTING SICKENING NAUSEATING REVOLTING UNACCEPTABLE INADEQUATE UNPROFESSIONAL TERRIBLE SHOCKING SHAMEFUL HOPELESS LOUSY ROTTEN ******* ATROCIOUS DISGRACEFUL UNSATISFACTORY UNPROMISING AWFUL **** SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!! I will now go in to a Telkom store and stay there until I get a answer to when the credit will be loaded onto my account!