Telkomsa mailbox

<p>I have been using my Telkomsa mailbox for the last 10 years, a week ago I noted that someone else was logged into my mailbox the same time I was logged in , this person was emailing a huge amount of request for tender documents to numerous individuals, from my account.I reported this to Telkom telephonically , and since then I am unable to access my account .It is now more then 6 days that I am unable to , who knows what this individual is doing with my credentials , thus far feedback comes in drips and drags .I use this medium to support my other interest/business ventures and very important documentation is stored in my inbox. I am very disapointed in service received thus far .</p>