Telkomsa Home LTE

Very disappointing service. Filled out the form online to have a sales rep call back only to be contacted by a very rude representative who asked if my Woolworths account was older than 15 years or not. When I said I was not sure the actual dates he became agitated and said I only had 200 seconds to answer then ended the call. I filled out the complaint form on their website and was never acknowledged or contacted back. I then app**** again from scratch two days later which was successful. My account was debited on 19 December for the full amount and I have not received the hardware. When I called to inquire they confirmed my account was debited and it should have been despatched in 3-5 days but no order was even placed! Am still awaiting feedback AGAIN which they say will be 48 hours. VERY disappointed!