TelkomSa bad service from call centre

We recently got messages that our account has not been paid and indeed we call and wet find that it bounced on the debit date. Now the following day they indeed debit twice this is for the last month and the new month which is April now this was on the 15th of April . So to make sure that on the debit date they will not debit again we call them and they tell us that we should give it 7 days for it to reflect . This is the 7th day and when calling them again because now we recieved 2 statements that state that we are owing . They still say they will not debit but the debit order that was made has not reflected we then get transferred to a "debit order facility" they say they using we give the account number and ID number and they say that the account is not on their side but with Telkom now tell me I have been calling Telkom and they said they couldn't help me I get transferred to an accounts office and they send me back to telkom . Is this the service I pay for each and every month . I have an upgrade in August but doubt that I will still continue with Telkom because of this low standard service they give to a client. It is evident that they do not care about their customers . Because with the debit order that bounced there was enough funds the account. Now it seems that all this is a problem that is caused by us but it comes from their side. I have all the proof of the debits that went through . If no response is received from my side I will be forced to take further steps. Simphiwe Thomas *** *** ***