LX
Lebohang X

1 reviews | Active since Sept 2018

11 Sept 2018, 19:57

#TELKOMSA?

I took out a mobile contract with @telkomsa two months back and I must say that was the biggest mistake in my life to date. Here is the story, I am getting paid on the 25th every month whether the date falls on a weekend or public holiday I'm still getting paid on the 25th, that is my employer's salary rule. So this cruel company called telkom attempts to debit my account on The 24th when my pay date falls on a weekend and when they don't get their money they decide to charge me a R170 fee for what they call a payment penalty. What's confusing me is how can I be charged a late payment fee if they institute a debit order earlier than my normal pay date as was clearly displayed on my 3 months bank statement and salary slips I gave them the day I took out the contract? The only answer one is getting From their agents is that "Sir it's our collections policy and you have to make sure there are sufficient funds in your account on the 24th if the 25th falls on a weekend or public holiday, otherwise we are going to continue charging you a late payment fee, we are doing it with all our clients who find themselves in your situation" I find this as nothing but a deliberate way of generating as much profit as possible by telkom, a ******** act which I believe has to be stopped. I therefore asked them to calculate a fee i would have to pay if I must buy myself out of this agreement and Will never ever do any business with telkom again. I am also letting no family member or friends go through what I'm currently experiencing with this mobile network company.

0
Replies (3)
Telkom
Telkom's reply14 Sept 2018, 09:33
Official

Hi Lebohang

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media

Best regards,

LX
Lebohang X's update19 Sept 2018, 20:51
Reviewer Update
Luleka my pay date is drawing closer and closer and I have made peace with the fact you guys are going to *******ly debit my account with the amount inclusive of the penalty I referred to on the above communication. That I've made peace with hence Ive asked one of your agents to calculate my contract fee for me to buy myself out of this agreement, because I seriously can't continue with this. This is something written in your contracts as a policy, to say if one's salary date falls on a weekend or public holiday you guys will attempt to debit a day before irrespective of their employers salary rule, that's what I was told by your agents. And there is a penalty to be incurred should there be no funds on one's account. So please stop pretending as if this is something you'll look at. Your own agents told me there's nothing you'll do I just need to make peace with paying the penalty and that is something I'm not prepared to do going forward hence I've decided to withdraw my contract and alert everyone I know about this ******** act and profit making **** by your company.
LX
Lebohang X's update19 Sept 2018, 20:51
Reviewer Update
Luleka my pay date is drawing closer and closer and I have made peace with the fact you guys are going to *******ly debit my account with the amount inclusive of the penalty I referred to on the above communication. That I've made peace with hence Ive asked one of your agents to calculate my contract fee for me to buy myself out of this agreement, because I seriously can't continue with this. This is something written in your contracts as a policy, to say if one's salary date falls on a weekend or public holiday you guys will attempt to debit a day before irrespective of their employers salary rule, that's what I was told by your agents. And there is a penalty to be incurred should there be no funds on one's account. So please stop pretending as if this is something you'll look at. Your own agents told me there's nothing you'll do I just need to make peace with paying the penalty and that is something I'm not prepared to do going forward hence I've decided to withdraw my contract and alert everyone I know about this ******** act and profit making **** by your company.