1 reviews | Active since Sept 2018
#TELKOMSA?
I took out a mobile contract with @telkomsa two months back and I must say that was the biggest mistake in my life to date. Here is the story, I am getting paid on the 25th every month whether the date falls on a weekend or public holiday I'm still getting paid on the 25th, that is my employer's salary rule. So this cruel company called telkom attempts to debit my account on The 24th when my pay date falls on a weekend and when they don't get their money they decide to charge me a R170 fee for what they call a payment penalty. What's confusing me is how can I be charged a late payment fee if they institute a debit order earlier than my normal pay date as was clearly displayed on my 3 months bank statement and salary slips I gave them the day I took out the contract? The only answer one is getting From their agents is that "Sir it's our collections policy and you have to make sure there are sufficient funds in your account on the 24th if the 25th falls on a weekend or public holiday, otherwise we are going to continue charging you a late payment fee, we are doing it with all our clients who find themselves in your situation" I find this as nothing but a deliberate way of generating as much profit as possible by telkom, a ******** act which I believe has to be stopped. I therefore asked them to calculate a fee i would have to pay if I must buy myself out of this agreement and Will never ever do any business with telkom again. I am also letting no family member or friends go through what I'm currently experiencing with this mobile network company.
Hi Lebohang
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Hi Lebohang
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
