#TelkomSA

#TelkomSA I left SA in Aug 2017. Sent in my cancellation form for Mobile and Fixed Line 3 months before I left. Yes I sent 2 forms 1 for Mobile and 1 for Fixed Line and Yes I sent it to the correct email addresses. I heard nothing from Telkom and finally went to a store in Somerset West just before I left the country to find out whats going on. They said they could do nothing in the store and registrered a ticket advising them (cancellation dept) of my form submitted 3 months earlier. The Fixed Line was cancelled and seems ok now BUT the mobiles were not.

Finally after arriving in UK I managed some contact with someone from "the Cancellation/Retentions Department and I told them the story. They sent me a letter confirming the cancellation and told me what I needed to pay for early cancellation R14 428.19. I paid this and thought that was it.

31 July 2018 now and suddenly I get a direct debit for R373.36 on my bank account - I phone them and they say I asked to continue the contract - I have a letter from them stating "...sorry you are leaving us....blah blah. I have not been in the country since Aug 2017 - I am sure they were hoping I would not see the direct debit and just take from my account.

Can someone tell me how I get Telkom to stop charging my bank account as I am sure this will continue every month from now until eternity.

Telkom - contact was : Kgaogelo Lorraine Khobo (KL) **********

Here is the letter:

Mr. Shaun Middleton Telkom SA SOC LIMITED Private Bag X930 Pretoria 0001 Tel : 081 180 Email : ********** 07 September 2017 Re: Settlement quote: ********** 95 Dear Mr. S Middleton We are really sorry to hear that you may be leaving us. Please be advised that your estimated settlement amount for account ********** 95 is as follows: R14 428.19 Affected Number: ********** 933 > FreeMe 2GB Deal Contract Age: 12 months , 25 days. (24 months) DeviceSamsung Galaxy S7 Black 32GB Current invoice+ Unbilled Balance R 684.89 Device Penalty R5 720.00 Termination Fee R800.00 Estimated Total R7 204.89 Affected Number: ********** 328> FreeMe 2GB Deal Contract Age: 12 months , 25 days. Device: Samsung Galaxy S7 Gold 32GB Current invoice+ Unbilled Balance R703.30 Device Penalty R5 720.00 Termination Fee R800.00 Estimated Total R7 223.30 Note that the amount may vary dependant on when the settlement request is made and is valid for 7days. Best Regards, Telkom Team

Anyone from telkom: Kgaogelo Lorraine Khobo (KL) ********** has my email address. We are in the UK so the mobile number provided is a UK number.