Telkoms ****y customer service

my service was suspended due to the incompetence of Telkom staff-- the money was taken on 25/7/22 and to date 4/8/22 still no service. I went to the Northgate branch to change debit order details and debit order date in April.. in May no debit went off.. so I went to the Ferndale branch to pay, the lady told me not to pay as there is a debit reflecting, that will go off on the 25th May. no payment went off. I went back to the Ferndale branch, and the lady called a consultant and the consultant advised the same don't pay, as they will debit, and if you are paying it has to be more than10 days b4 the debit. so I didn't pay ... no debit went off-- i was handed over to collections and charged extra for not paying my account. I went to the Bryanston branch the lady helped me set up the Telkom app..and she advised that the debit was not activated, and was again advised not to pay . the debit went off on 25 July I have no service still. I called the call center a million times-- each time they escalate.. but nothing is happening. What **** customer service is this? I will rate you big fat 0 zero but u don't have that option-- for no service---