TELKOMS (USUAL) INCOMPETENCY

I have recently spent many hours waiting in queues to speak to a Telkom consultant, regarding my Telkom service. All I wanted was to cancel the LTE service and retain my landline number, which the consultant confirmed was possible. Two weeks later, my landline continues to work, my LTE service is also working, but my email service seems to be cancelled. So, I start all over again, every day with the call center, from one consultant to another, directing me from one option to another, and yet not one consultant has been able to assist. I have waited for 15 minutes, only for the call to be dropped. And still no email. Telkom is so quick to sign up new services via their call center, no need to sign any documents, but I will give zero stars for their ability to solve issues. I cant help wondering if there really are any competent people working at their call centers,, because I have certainly not come across one .