Telkom's useless services

On the 01 November 2018 my adsl internet line stop working again this is 2 times in 2 week period and Telkom says that u must wait 72 hours cos they Will try and sort the problem out remotely. They did nothing it's gone past 72 hours and the problem still persists. Every time I phone I get A different answer. Do the agents and Telkom know how to help their customers and sort the issues out. At the same time a Telkom agent upgraded my cell phone contract without my knowledge instead of cancelling it and in the process cancelled a cell phone number when it was supposed to be put on prepaid and it's not sorted out yet. I phoned in on the 03 November 2018 I phoned Telkom again and it sounds like they having a party there with loud music so where is our money going too. Telkom does not even respond to our issues posted and this shows that they don't worry about their customers.Telkom is going down the drain. Telkom sort out this issue urgently.