Telkom's Useless Service

Telkom is useless. Firstly, the phone received had a faulty LED, phone returned within 7 days but we had to take another colour as they didn't have the colour in stock and if we wanted the other colour we would forfeit the 7 day return policy, so had to take a phone we didn't want. Second, giving the incorrect contract than what was asked for, but yet we still have to wait 3 months to change even though it was Telkom's mistake. Third, the complaint was logged over a month ago and feedback was received yesterday. I was asked to come and sign papers for the amendment which nobody knows where to find. The hours spent on the phone, the driving up and down to the store... How are you going to compensate for that? Can we please get this resolved? I want the last three months' returned to me as this was YOUR mistake and has taken up a significant amount of my time. Time is money!!! At the current moment I feel like giving you back your phone and going to another service provider. This is NOT my first negative encounter with Telkom. Please treat your customers fairly, as your business will be nowhere without them. I don't see a lot of positive feedback connected to your name at the moment.