Telkoms useless service

I have made more than 10 phone calls to Telkom over the last 3 weeks each time being on the phone for nothing less than half an hour and nothing has come from this but frustration.

On 10/10/2018 we app**** to migrate our uncapped ADSL to Uncapped Fibre on a 12 month contract which was supposed to include free installation and modem.

Vumatel promptly came to do the installation and we received the modem shortly after.

Due to an error on Telkom’s side the installation and modem was charged for on the 29th October pushing the obligation amount over the credit limit, which in turn suspended our account.

We had no service for the last 3 days of October and to date have not received the username and password for the Fibre modem. Apparently the service is ready but we cannot access it without the above that Telkom needs to supply. We cannot be expected to pay for a service which 22 days into the new month we have still not received or been given details to access.

This is now beyond ridiculous how long it is taking to get sorted out? It is beyond me how when someone wants service and is prepared to pay for it has to battle like this.

We have been without WiFi for over 3weeks now and no one can help us.