Telkom's Unfair Practices and Refusal to Cancel Contract

On 20 June 2024, around 12:00, I spoke to an agent named Mbali from JHB, who informed me that I cannot cancel a month-to-month contract because there is an outstanding balance on the account.

I have been attempting to cancel this contract since April, but your company has consistently refused, causing my debt to pile up unnecessarily. This is unacceptable. When I asked to speak to her team leader, Nqobile Thusini, she refused to come to the phone, leaving me on hold indefinitely.

My primary issue is that Telkom is refusing to cancel my contract, thereby forcing me into deeper debt. This practice is not only unfair but also a deliberate attempt to extract more money from customers. I made it clear to Mbali that I am not refusing to pay the money owed, but I demand that the unnecessary accumulation of debt be stopped immediately.

I find it appalling that Telkom is putting me in more debt rather than resolving the issue. Is this your company's strategy to exploit customers financially? This is not just unfair; it is *********.

I am escalating this matter to The Consumer Goods and Services Ombudsman. I demand an immediate cancellation of my contract and a resolution to this matter without further delay. I will not tolerate being subjected to these unfair practices any longer.