Telkom's ********* ******** & fraulent business ways

I had a Contract which I cancelled on 13 Jan & supposed to end 17 Feb, got a cancellation ref no. I started fielding a lot of sales calls from Telkom immediately after giving notice but little did I know the ********** underdealings that will follow as I still got debitted til date. The SIM was thrown away thinking line is cancelled, 25 Feb debit order didn't raise any alarms as I thought it may be due to pro-rata, It is March one which forced me to act only to be told that the cancellation that I submitted was later revoked, to my surprise.

No revocation ref. no, no explanation, no investigations promised to find out how/why/who revoked it, proof, any authorisation from me whatsoever. The consultant kept brushing my queries off with the standard "Apologise for the incovinience & understand your frustrations" rhetoric as if its trival, innocent and rightfully as if they're condoning this *******, **********, suspicious, dubious, ********* & unauthorised ways.

The only thing Telkom is adamant on is they will not be refunding me because of usage even though I didn't use the line thereafter.

These are some of the points posted to Telkom, which they failed to address

1. Contract obligations: Ur duty was to disconnect the service at contract end especially as duly instructed but somehow it was kept on in suspicious, mischevious, ********* & unauthorised (short of **********) ways

2. The Pro-rata element: I wasn't alarmed when Feb debit order went through under the assumption of applying Pro rata so Y am I being penalised for this?

3. U putting all the administrative burden on me which my part was honoured ?? & passing down charges on me cos U couldn't do Ur part? ??

4. Worse part, I have many lines with other service providers & wasn't even aware that this line is still active until I saw a debit

5. What infuriates me the most is your Telkom network quality... I couldn't utilise the line as initially intended. Couldn't practically work using it, it was useless!! A fruitless expense (I had to incur additional unintended costs as a result). My kids lost out a lot in Virtual school lessons/academics during hard lockdown. Pathetic network that can't even handle a mere voice collaboration with apps as less bandwidth demanding as WhatsApp (Utterly Hopeless with the MS Teams, Zooms etc.)

All this is tantamount to ******ion & ***** basically.. I thought Telkom was a reputable company so I will expose this complain publicly so everyone will know what Telkom is all about when dealing with them

Reimbur*****t is a petty compensation considering the seriousness, reputational damage and *****lent nature of the incident