Telkoms Uncapped Abuses

I have been a loyal client for over two years now and have also suggest these uncapped packages to my clients and family. The service I have been receiving lately from you is completely unacceptable.

I have been trying to upgrade my 2mb line to a 4 mb line and since August 2017. But all I have heard are excuses. I even ended up changing addresses and had call numerous times just to change the address on the system.

By the time Festive season came round the was some confusion on my part, which was then sorted out by paying the outstanding amount. I was told that's why my upgrade is not done. Now that the address has finally been changed on the invoice, still Telkom keeps sending technicians to the old address. Although the address has changed on the invoice, which is a disregard for my needs as a client.

Secondly the debit order that I expect to go off every month hasn't gone off a few months now and I have been contacted multiple times by consultants claiming that they are sorting it out. It's seems that ever since I decided to upgrade the line, the service has instead downgraded sending me around in circles. AND the line is still testing as a 2mb at some point I was told my payments must be up to date before the line can be changed.

My account is now in arrears once again me for the 4mb line which I haven't yet received. Because the debit order has just disappeared with no reason given at all. They now sending me invoices for a 4mb line, totaling over 2 grand, leaving me in debt for a line I have not received and disrupting my monthly budget.

I have been told multiple times to reset the router and test the line again but still no upgrade. Even when my account was fully paid.

I've been using my neighbors connection for months and paying for that too. I even gave up until last week I get yet another Telkom lady call me offering "free" upgrade to 4mb Fibre.

After months of this abuse they are now doing me the favor?? Really??