TELKOM'S UNACCEPTABLE 'QUICK FIXES!'

I am absolutely fed up with reporting and escalating my ADSL line problems to Telkom. These are the dates:

Fault ********** 0 23 May Fault ********** 5 28 May Fault ********** 2 8 June Escalation ********** 11 June - No word from Telkom to date

The line speeds rise and fall throughout each and every day so much so we cannot even enjoy a single movie at night without constant buffering and resorting to calling Telkom. The speed tests range from a pathetic 0 through to a rare 3,6 if we are lucky. When we phone in they reset the port or recreate a port. This is always just a temporary fix. A technician came to our complex and put us on a different pair of wires between our unit and the telkom box within our complex. This too has been unsuccessful and was also a temporary fix. We are always pressured into confirming that the line is working after 12 to 24 hours. The reality is that the line plays up after a few hours and the problem starts all over again. We spoke to a Telkom cable technician working in our complex on a fault for another unit. He complained about the Telkom cables being in a mess but stated that after he reported it, Telkom complained about a lack of funds to rectify it! Why are we being given temporary 24 hr fixes?!! This is totally unacceptable! I have to use my MTN data on my phone to send business emails each day because your line speeds are so unreliable. Why are we receiving such pathetic service and paying for it? We need a permanent and urgent fix. How many more weeks, phone calls and Hello Peter reports do you need before our line is fully functional with what Telkom advertises and promises in terms of our monthly package. Perhaps Telkom is not capable of supplying the service we pay for.