Telkom's total lack of service, lack of interest and breach of contract

Two months ago we moved from one house to another, in the same town, barely a distance of 2 km's from each other. Since then we have been trying to get TELKOM to move our line for us. We have had at least 10 different reference numbers, for the times we have phoned to request the service, each time we phone to get an update, the reference number comes up as an error, and we start again. TELKOM has not even yet been able to find our house on their system, even though we have provided them with the street name, and number, we even tracked down the old residants and got the number for them, of the existing TELKOM line in the house. TELKOM has not yet even contacted Open Serve in our town to come and see the premises. We are sitting without a phone or internet. TELKOM's account however, arrives unfailingly!! If somebody from TELKOM actually gets to read this, YOU WILL NOT GET ANOTHER CENT FROM US!!!!! About two weeks ago, due to total lack of response from TELKOM, we filled in an online cancellation, due to TELKOM being in breach of contract, and not supplying a line, but can you believe it, NO RESPONSE, NOTHING!! Not even a meaningless reference number this time.