telkoms the worst

A week ago on the 23rd of June 2015 i reported a fault #432cwk230615, my phone line and my internet line is down,the response i got from the 10210 person that i spoke to was the problem will be sorted out within 3 days, 4 days later i got an sms saying that the problem was sorted out, except it wasn't! <br> <br> I've called telkom for the last 3 days now and after telling me that this fault is now closed, keep saying that a new fault has been opened on the 28th and its been escalated, how a fault that wasn't dealt with closed is a mystery, its now been escalated for 3 days and in all this time i haven't been contacted once with any sort of update! i pay my bill every month on time! <br> <br> this is by far the worst service I've received from any company!