Telkoms Terrible Service

I have a Telkom cellphone contract for many years and usually my account is only debited on the night of the 25th ... when my salary goes into my account.

For some reason at the end of July ... Telkom decided to debit my account earlier ... by that i mean on the night of the 24 /25th. So the debit bounced back and so I waited to see the if you guys will debit again on the 25th but that didn't happen - so then on the 27th of July I went onto my ABSA banking app and did a payment directly to Telkom. There-after Telkom debited my account again.

So at the end of August there was no actual bill payment due only a R202.00 return debit order fee - upon which again they tried to debit earlier ... so this time when my salary went into my account I did not do an EFT due to the issue from the previous month ... I waited for Telkom to debit - however this did not happen.

Then towards the end / middle of September I contact Telkom to change my debit order to the 30th as I was tired of having returned debit orders on my account for no apparent reason. I was advised this can only be done as at the end of October as this takes 30 days to activate this request. I then made arrangements for other funds to be in my account before my salary even went in.

Then to my surprise this month I was not debited on the 24 or the 25th - however Telkom just suspended my line without any notification to me.

I then called in and was advised incorrectly by so many consultants as follows: 1. I should go onto the Telkom portal and make payment to re-activate the line - upon which i tried to and was not successful. 2. I was then advised to go make an easy payment at any store upon which my line will be re-activated immediately - I went into the Telkom store and was advised this wont be possible. 3. I was advised that if I do an EFT - my line will only be re-activated after 48 hours - but there is no guarantee that i wont be debited again as well. 4. I was advised one bill payment was R700 approx and then by another consultant R900 approx.

All this incorrect info, early debits which were not my fault and two fees of R202 each and then you guys debited my account on Thursday night of R900 approx BUT my LINE IS STILL SUSPENDED !!!!

I called on Friday and was told my query with be escalated and my line will be up in 5 to 12 hours and then again on Saturday i was told the same story.

Oh and I was also advised managers will call me back but to date not a call.

Come on Telkom - you have taken my money and caused so much inconvenience to me ..... when will my line be up and do you guys think its fair to charge me for 2 returned fees that was not my fault ??????