Telkoms Terrible Service

I have 2 accounts/lines with Telkom. Sunday Morning my internet access stopped. Call was logged for one line with Telkom Ref ********** 8. Today I was told it was only assigned to a Technician today and they will call me once finalized or need access to my premises. My other account/line my service provider is Web Africa. I logged a call with Web Africa on Sunday. Web Africa was told the same. The fault was assigned only today to a Technician. I hate Telkom they are absolutely terrible. 4 days and no response. Yesterday I was told by the Call centre person at Telkom, Telkom has no turn around time. So they can take as long as they want. I have been phoning everyday since Sunday for a progress.