TELKOM'S TERRIBLE SERVICE

It all started with a cancellation of our Telkom Business Line on the 22nd Feb 2017. The necessary details were provided along with the required forms in order to cancel this line in its entirety. The appropriate notice (1 Month for March) was given and an honest request provided to ensure no further debits would go off thereafter.

Despite the cancellation, the debits continued: R799 - 2017/05/31, R799 - 2017/07/03. After numerous queries, another debit went off: R799 - 2017/07/31!

I pleaded with a consultant by the name of Philile Penelope Njapha, however she simply did not assist and thereafter ignored all of our queries. What TERRIBLE SERVICE!

Next we received an email from support stating: "Good day We apologize for inconvenience caused,

Kindly be advised I send your cancellation form to relavenrt department also I 've logged dispute ID number ********** 4 for your account to be credited.

Thank you for email Telkom Technical Support, enjoy your day."

And STILL NOTHING WAS DONE. Telkom continues to IGNORE us.

If this is not sorted out by the end of the week, I will be forced to post this on as many social media platforms as I can to ensure that Telkom provides the service they are meant to. Clearly this is the only way to deal with Telkom? PROVE ME WRONG!!!

RE: [Support # ********** ] RE: Cancel Telkom contract ********** 45920 (ref: ********** 0). dispute ID number ********** 4