TELKOMS TERRIBLE SERVICE

I have been a Telkom client for years and had minimal issues with their service levels and in fact have recommend Telkom to all my friends and family. However since August last year they just stuffed up my account and it’s a year later and still NOTHING has been done! I fail to understand why NOOOO one from Telkom can assist?

They mention with every call that it is voice recorded but can’t go back to hear what was said to thier clients!

In August 2018 I moved into my current property and was sold a migration from ADSL to Fibre because the area supported Fibre. I was told that I cannot just upgrade… that I had to cancel my ADSL and activate the Fibre… which I did… Telkom installed my Fibre in the beginning of August and cancelled it at the end of August WHEN THEY WERE SUPPOSED TO CANCEL THE ADSL!!! And then I got a bill for early cancellation??? I had to pay this is December to reactivate my line!

I thought I will start over and write off my losses… Then Jan I was fine… end of Jan I was told I can upgrade from a 4meg to a 10 meg line for R807 and get a free wifi extender and LIT box… the LIT box and extender never came and I was being billed… so I called to reinstate my 4meg line because I will not pay for something I did not receive!!! To which I was told… I can rather take the 10meg line for R649/month. I agreed in March 2019 to this and STILLLLLLL BEING BILLED R807!!!

I just wanted my billing to be changed to R649, which I was offered and agreed to (and not for the lite package… for my normal 10mbps)… I really don’t think this is unreasonable of me, but yet Telkom just cant get this right...

Now they have suspended my line for short paying due to a fault on their side?

I now understand what everyone has been complaining about and am now another victim to Telkoms useless, ***********, unhelpful service levels!

I just wish they would bring back service agents in stores so that we can speak to someone who can actually listen and help!