Telkom's Terrible Fiber Offering

This has got to be one of the most *********** service providers in South Africa. My mistake was believing that since they've been around for many years, they would have a professional and solid infrastructure in place to provide fiber to customers. From the time I placed an order online (January 2024), it has been one of the worst experiences ever. They could not locate my order for over two weeks then a new manual order had to be placed for me. I chose to upgrade my line speed at the start of May 2024 which they apparently completed after 3 days. I did a speed test and I wasn't receiving the correct speeds. I complained and after being passed around the entire department for assistance, my issue was resolved a whopping 38 days later. Throughout this entire process, I was reassured a good few times that I would not be billed for the days where I wasn't able to use the service at the correct speed. To no surprise at all, I was invoiced for two months. I try calling their support teams to dispute my bill, my first call is terminated after 16 minutes whilst the agent is supposedly investigating. My second call was also terminated after 20 minutes where the agent had told me they can't log a dispute for me because it would be automatically rejected and I changed my debit order date so it affects how I am being billed. I request to speak to a senior and my call was terminated. I am now stuck paying for two months because they refuse to log a dispute.

I actually want to cancel this service but I will have to pay a cancellation fee and pay for the router. What a crazy way for massive service providers to make money with their fine print, they offer you the world then provide a terrible service and charge you for wanting to leave.

My advice to the public, find a smaller service provider who will actually value you as a customer.