Telkoms terrible customer service

Good afternoon

On the14th of October I bought a contract phone (Samsung tab E) at Telkom promenade mall in Cape Town I then request the lady (Liesel) who assisted me to include insurance for the phone and she confirmed to me it will be R83. However when I received the statement month end of November the insurance has not been included. I then went to Telkom to report the matter only to be told they only assist with insurance within 7days of purchase and they advised me to contact Finrite their insurance company. I called Finrite and a gentleman by the name of Lehlohonolo told me that they cannot assist me I have to take it up with Telkom because they only deal with insurance claims. Could you please assist me to get insurance for this phone because it's still new and I strongly feel this is totally not my fault that their staff cannot do their work properly. The phone is now 2 months and I've been taken from pillar to post eversince of which it's unacceptable. Even if I can take the phone back to Telkom for inspection they will see that it's still new I have not used it because it was suppose to be a birthday present for the 02 of December. Why should I pay for someone elses mistake

Regads Lerato