Telkom's SUBSTANDARDS

Good day, It is with regret, countless emails, phone calls, Hello Peter and Facebook posts that I am once more typing this redundant complaint about Telkom. I am exhausted by this cellphone contract – I have been nothing but lenient and understanding!

Some history on my endless problems with this over-rated network:

1. I’ve booked in my device to which no-one, not even a store manager (TELKOM TYGERVALLEY) could assist in locating the device – not once, but TWICE!!! The store manager much to my dismay, but not surprise was never available. After escalating, he was more than ready to do the one thing done consistently at TELKOM – “I do apologize” as though it is a part of their training! The second time the device got booked in, I waited over a month, and nearly two months to get it back – what was I supposed to do in the interim? Twiddle my thumbs? In today’s world we sadly rely on technology, not that I owe this much of an explanation – I pay them to deliver!

2. My spending limits was way over the ZERO mark at which I had requested it to be – again they tried pinning this on me. How? After I’ve told them to make it ZERO in store. I refused to take responsibility for employees who aren’t doing their jobs.

3. The latest cherry on the cake – last month, my debit order date (25th of each month) fell on a Saturday, thus Telkom was not able to get their funds as they tried taking it too early. Understandably so, they tried again the following Tuesday which by then my salary was reflecting and they could get their funds.

Last week I got threatening smses from them saying they will interrupt my service? I stared at this sms in so much anger, oh and it didn’t end there! The following day I got an invoice amounting to over R4K because last month’s bill was not paid. My partner then made contact with Telkom to which they asked for Proof of Payment to which we comp**** as always, to date there still is no response. They contact everyone, but me. Members of my family which has no affiliation to my contract and not been put on as a person you’re able to contact in the event that I do not answer my phone. THEY HAVE NO RIGHT! The biggest concern now is that they might debit me and just credit me, no! I do not want credit, don’t take money which you don’t have any attachment to. Let me end off in saying, I have had it with Telkom, there is a fine line between QUANTITY and QUALITY – and in this case, I have TWO cellphone contracts with Telkom to which my bill comes to +/- R2000 every month as I cannot buy data on this contract so we are forced to increase our limits In order to use our cell phones with quality being the very worst! So when a client is paying you that much every single month, how do you continue to give me this type of smack in my face? This is a service rendering company, and to be getting this much complaints from one client and many alike, it should cause for concern! I have driven up and down to your stores unable to get anyone to speak to me, anyone to give me information – anyone to even care, your employees assist clients and whilst doing so, they keep conversation with their male colleagues. I do not care what you do, however, when you’re rendering a service, the very least you could do is actually RENDER A SERCVICE. We were helped by some really keen assisting people to which I thanked them and refused their apologies as they did nothing but assist. I don’t want any affiliations with Telkom no more, I am not willing to listen reasonably because I have been smacked in the face more than 4 times in my year of a contract. I never ever have signal with this network – Telkom is just too unreliable and not worthy of being anywhere near competitors, if not for their somewhat appetizing contract prices, they would not feature! I want my cellphone contract suspended! If they double deduct at the end of this month even after I’ve sent proof of payment, I will be taking this to the ombudsman. I understand I am but one person, and my R2000 a month might be worthless as opposed to your many clients, but as one client, and those falling a part of the “unhappy many others” – WE HAVE BEEN FAILED! I would rather take my business elsewhere! I want my service suspended and your devices collected!