Telkoms stupid staff

with utmost disgrace I would like to state that the Telkom is the most horrific sevice provider i have ever been with. I have taken out a wifi router of which was provided to me for R349PM, whe ni received it I realised that this package is not what i requested and had in mind to cancelled in 3 days into the cooling off period. the agent that I spoke sounded *********** and she had to speak to her manager. the call took over an hour to just cancel my package with them. this was on the 19th march 2020. at the end of the call the agent confirmed that they will be sending us a final invoice and the device will be collect soon. I waited for a month and no one came to collect this device and there was no final invoice. i thought this could be due to the national lock down. in April i then received a huge invoice of what Telkom decived to charge me for 2 months of service and I didnt even have their package for couple of days. I **** over 30 calls int otheir call center and none of that agnets coould help me, they all fobbed me off . stating that I need to speak to cancellation and cancellation told me that I need to speak to mobile. the last 3 consultant I spoke to gave e their email address > sibusiso Gasa,Asiphe Yokotoa and Mbathat3 i think that was her username. I also spoek to Sibuiso Gasa manager that made empty promises of arranging a call back to me but did. I feel that no one in this call can help me and they all fool that passes the buck and cant take ownership of a case. I went through all the reviews that customer made about telkom but there is no responses back to their customer from telokom . how pathetic.

i think everyone is experianing a financial impact in SA and all over the world and for you to take money from me and charge me something I didnt use is day light *******. I will not leave this as is.