Telkom's staff are not willing to help - even though we're customers for nearly 20 years

After my father passed away, me and my 74 year old mom drove all the way from Malmesbury to the Worcester Telkom store to do change of ownership into her name (death certificate and mom's new Id in hand). The sales person was really really nice to us and we even talked about her service and how Telkom got such a unnecessary bad wrap. Anyways, this morning I just have a query about how long it takes to do the transfer so that I can get my mom's new account number and create new profile on Telkom app. Telkom lady told me that she doesn't know how long it will take, and that I can do the transfer of ownership on the website, which i told her in return that everyone else from Telkom said that it can't be done on website but in store. I told her that we drove yesterday for more than an hour to the Worcester store. But that was it....she didn't have anything else to say and was not of real help to me. I also have a problem with the landline phones (that works with sim) that seems to be not working most of the time. I want to report it and after numerous phonecalls got to an orders guy who told me that I must go to Game and Makro to look for phones that can take sim cards. I told him also that my mother is legally blind, and that I'm paying month by month the account and that he must please look around and find out about phones for people with disabilities - even if he can google and find out for me where I can buy such phones (or then in return send me a brand new **** telkom landline). Again, no help was offered, no enthusiasm whatsover, don't give a **** about my elderly blind mom, and phonecall was ended right there. I don't want to cancel the service but then again, maybe I should investigate VOIP options or other services. Can't believe in this day and age there are still people out there providing a **** business. Its some Telkom staffs cluelessness that is giving Telkom a bad reputation. Poor people. I just had 3 simple questions for Telkom, now I'm more confused and even want to cancell my service....and that because of 2 people from Telkom. Wow....still angry