Telkom's Social Media Team - What a joke

This follows a previous post on Hello Peter. It seems they simply reply to make it seem that they attend to these problems and then simply ignore the client. See below the feedback after my initial complaint:

Official business reply Hi, duane-classen.

This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.

Your interaction reference is AI ********** .

Kind Regards Terrick Telkom Social Media Team

8 Jun 2018, 12:47 2 months ago

15 Jun 2018, 14:33 2 months ago duane-classen: You responded 08/06. A week later and I have not been contacted. I am no closer to a solution. Another dead end. You are definitely proving me right.

25 Jun 2018, 11:16 a month ago duane-classen: More than 2 weeks after your reply and still no-one has been in contact.

12 Jul 2018, 11:50 19 days ago duane-classen: Now I'm being ignorred completely!!