Telkom's social media special forces is a joke!

Your so called social media special forces team is such a joke honestly. They can't even acknowledge a query/complaint. Enquired on Wednesday via Twitter on whether a reversal can be done on transfer of airtime as because I kept on getting an error (Connection problem or invalid mmi code) when doing the transfers and notifications of the transactions being successful only came through when I was on my fourth attempt . Till today no acknowledgement for this query has been given. I've given up on your contact centres and now I am adding your so called social media special forces team to the list. Honestly where does one have to go to get decent customer service from Telkom, I'm not even expecting good/great customer service from your consultants anymore cause they've proven over the years I've dealt with them that they're not capable of such. If handling customers queries on Twitter is too much close your DM's and stick to promoting idols and airtime giveaways