Telkom's SMART BROADBAND WIRELESS is not so SMART.

I registered and signed up for a new wireless service called SMART BROADBAND WIRELESS on Tuesday the 21st at the Bayside Mall Telkom Shop. I was advised that it would take 72hours to activate. This activation did not go through and so I went back to the same shop on Thursday and the guys there advised that I need to wait. They sent a message to the Telkom Wireless Department to "speed up the process". On Friday this sim had still not been activated. It's now Saturday and the same problem or activation of the sim had still happened. The Telkom Wireless department has now received three such requests for the "new wireless" service we have yet to receive. Please help. Thanks Mike