Telkom's slogan: we just don't care

App**** for an ADSL upgrade on 25/04/2018. The first week I call everyday for an update and was either advised 48 hours, 7 working days or 14 working days turnaround time . The second week of waiting comes around and the sales agent informs me the order has not gone through correctly and that there is an error on the system. So I called every day the previous week and not a single agent could tell me there was an issue with the order. It is as if nobody really cared about the order in the first place. The agent I got through to was Janice who advised me an IT incident needed to be logged to correct the issue on the system, which would take 24 hours. I asked to speak to a manager and was told no manager was available to speak to and that her manager was on lunch. I said I would wait on the line to speak to the manager but the agent promptly dropped my call. I called back and asked to speak to a manager and advised the previous agent dropped my call. The next agent said no managers were around and I then asked for her manager to call me back. The agent said she could not guarantee her manager would call me back as she might be busy. I used to work for Telkom and we would never treat our customers like this, but several years later and its shocking to say the least. The agent took my details and nobody contacted me back. Today I call and their systems are down, which seems to be a common occurrence. If you ask the reason for the downtime the answer is Telkom is updating the system so text messages can go through to customers. In an environment where the market is becoming more competitive you would think the customer service would improve and not decline.