tT
tarynza T
1 reviews | Active since Jul 2013
31 Aug 2019, 15:40
Telkom's services are sickening and *******ion must be exposed!
Phone cables were ****** in the early hours of Monday morning last week in Selection Park Springs. It has been stated by some of your representatives and has been expressed via our CPF WhatsApp group members that your company refuses to replace these cables and that maybe we should all wait for fibre. This b.s. fibre story of you people is a joke! And your lack of service is shockingly disgusting! You expect all of us to keep paying and just wait around for some kind of service every month! Are you trying to bully or victimise us into doing what you want us to do? What kind of *******ion is this? Should I inform the media and *******ion hotlines? Sort this out and give us our services we paid for!!! My mother is a disabled pensioner and the adsl is her life line- her only way to connect with the outside world!
I am violently angry at your company and I will continue to bad-mouth you via every platform possible in order to expose your company!
Without prejudice of rights,
Mrs TM Drazek van Heerden
Helpful (0)
Replies (4)0
Replies (4)tT
tarynza T's updateReviewer Update
02 Sept 2019, 18:23Your clowns at your technical support (fault reporting) who drained R150 airtime while they laughed and chatted, stated that they have no idea about the cable theft and don't know if your company will even replace the cables if they were ******. She then transferred us to to the sales department to attempt to move over to wireless- and we were brightly greeted with the polluka's voice that we are sick of hearing saying that we have called your sales department out of business hours and we hung up on! This is ridiculous!
Your Facebook admin rep**** stating that nothing can be done until forensic investigations have been done...
What are you doing, Telkom? Are your lies growing so big on purpose to bully us into doing things YOUR way?! Give me a flipping reference number for our fault too!!! None of your employees have even granted us that dignity to get a fault/reference number even!
Telkom, you are making things much worse for yourselves as I am reporting this nation wide to every single governing authority available against you, and I currently busy with a social media smear campaign against you.
Without prejudice of rights to writer,
Mrs TM Drazek- van Heerden
Your Facebook admin rep**** stating that nothing can be done until forensic investigations have been done...
What are you doing, Telkom? Are your lies growing so big on purpose to bully us into doing things YOUR way?! Give me a flipping reference number for our fault too!!! None of your employees have even granted us that dignity to get a fault/reference number even!
Telkom, you are making things much worse for yourselves as I am reporting this nation wide to every single governing authority available against you, and I currently busy with a social media smear campaign against you.
Without prejudice of rights to writer,
Mrs TM Drazek- van Heerden
tT
tarynza T's update02 Sept 2019, 18:23
Reviewer Update
Your clowns at your technical support (fault reporting) who drained R150 airtime while they laughed and chatted, stated that they have no idea about the cable theft and don't know if your company will even replace the cables if they were ******. She then transferred us to to the sales department to attempt to move over to wireless- and we were brightly greeted with the polluka's voice that we are sick of hearing saying that we have called your sales department out of business hours and we hung up on! This is ridiculous!
Your Facebook admin rep**** stating that nothing can be done until forensic investigations have been done...
What are you doing, Telkom? Are your lies growing so big on purpose to bully us into doing things YOUR way?! Give me a flipping reference number for our fault too!!! None of your employees have even granted us that dignity to get a fault/reference number even!
Telkom, you are making things much worse for yourselves as I am reporting this nation wide to every single governing authority available against you, and I currently busy with a social media smear campaign against you.
Without prejudice of rights to writer,
Mrs TM Drazek- van Heerden
Your Facebook admin rep**** stating that nothing can be done until forensic investigations have been done...
What are you doing, Telkom? Are your lies growing so big on purpose to bully us into doing things YOUR way?! Give me a flipping reference number for our fault too!!! None of your employees have even granted us that dignity to get a fault/reference number even!
Telkom, you are making things much worse for yourselves as I am reporting this nation wide to every single governing authority available against you, and I currently busy with a social media smear campaign against you.
Without prejudice of rights to writer,
Mrs TM Drazek- van Heerden
tT
tarynza T's updateReviewer Update
02 Sept 2019, 18:25Your clowns at your technical support (fault reporting) who drained R150 airtime while they laughed and chatted, stated that they have no idea about the cable theft and don't know if your company will even replace the cables if they were ******. She then transferred us to to the sales department to attempt to move over to wireless- and we were brightly greeted with the polluka's voice that we are sick of hearing saying that we have called your sales department out of business hours and we hung up on! This is ridiculous!
Your Facebook admin rep**** stating that nothing can be done until forensic investigations have been done...
What are you doing, Telkom? Are your lies growing so big on purpose to bully us into doing things YOUR way?! Give me a flipping reference number for our fault too!!! None of your employees have even granted us that dignity to get a fault/reference number even!
Telkom, you are making things much worse for yourselves as I am reporting this nation wide to every single governing authority available against you, and I currently busy with a social media smear campaign against you.
Without prejudice of rights to writer,
Mrs TM Drazek- van Heerden
Your Facebook admin rep**** stating that nothing can be done until forensic investigations have been done...
What are you doing, Telkom? Are your lies growing so big on purpose to bully us into doing things YOUR way?! Give me a flipping reference number for our fault too!!! None of your employees have even granted us that dignity to get a fault/reference number even!
Telkom, you are making things much worse for yourselves as I am reporting this nation wide to every single governing authority available against you, and I currently busy with a social media smear campaign against you.
Without prejudice of rights to writer,
Mrs TM Drazek- van Heerden
tT
tarynza T's update02 Sept 2019, 18:25
Reviewer Update
Your clowns at your technical support (fault reporting) who drained R150 airtime while they laughed and chatted, stated that they have no idea about the cable theft and don't know if your company will even replace the cables if they were ******. She then transferred us to to the sales department to attempt to move over to wireless- and we were brightly greeted with the polluka's voice that we are sick of hearing saying that we have called your sales department out of business hours and we hung up on! This is ridiculous!
Your Facebook admin rep**** stating that nothing can be done until forensic investigations have been done...
What are you doing, Telkom? Are your lies growing so big on purpose to bully us into doing things YOUR way?! Give me a flipping reference number for our fault too!!! None of your employees have even granted us that dignity to get a fault/reference number even!
Telkom, you are making things much worse for yourselves as I am reporting this nation wide to every single governing authority available against you, and I currently busy with a social media smear campaign against you.
Without prejudice of rights to writer,
Mrs TM Drazek- van Heerden
Your Facebook admin rep**** stating that nothing can be done until forensic investigations have been done...
What are you doing, Telkom? Are your lies growing so big on purpose to bully us into doing things YOUR way?! Give me a flipping reference number for our fault too!!! None of your employees have even granted us that dignity to get a fault/reference number even!
Telkom, you are making things much worse for yourselves as I am reporting this nation wide to every single governing authority available against you, and I currently busy with a social media smear campaign against you.
Without prejudice of rights to writer,
Mrs TM Drazek- van Heerden
tT
Sent: 03 September 2019 11:06 AM
To: NCC (National Consumer Commission)
Subject: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:*** Dear Allina Maredi ,The following complaint has been logged with the consumer Complaints Department of ICASA: GAU3623/19Name of Complainant: Mrs TM Drazek van HeerdenContact Details:Preferred method of communication: EmailAddress: Home Phone: Business Phone:Cell Number:Email Address: ***Fax Number: Complaint Details: Good day,
Please be advised of the following complaint regarding *** for Mrs PA Drazek (my mother) at 35 Hills road, Selection Park Springs 1559:
https://www.hellopeter.com/telkom/reviews/telkoms-services-are-sickening-and-*******ion-must-be-exposed-***
The most recent fault/ reference number we can locate on her cellphone is:
***1
Your customer care consultant didn't even provide us with her name, so that we can shame her and the whole department for having fat laughs and chats while we are suffering! It boggles my mind that your service is this ridiculously terrible!
On behalf of Mrs PA Drazek
p.p. Mrs TM Drazek-van HeerdenProvince: GautengTel/Cell number Complaint refers to: ***Network Service Provider:Telkom - Consumer AffairsService Provider: TelkomAccount Number with Network Service Provider: ***1Reference Number from Network Service Provider: ***1Resolution Sought: Kindly investigate and provide us with a resolution response.The details of the complaint can be accessed and response can be submitted at http://www.icasa.org.za . Accordingly, we request you to respond to the complaint within 14 working days. Yours sincerelyLehumo Lebepe Consumer AffairsIndependent Communications Authority of South Africa (ICASA)Consumer Affairs: ***Phone Number: +***
ICASA regulating in the public interest
To view our disclaimer please click here
Sent: 03 September 2019 11:06 AM
To: NCC (National Consumer Commission)
Subject: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:*** Dear Allina Maredi ,The following complaint has been logged with the consumer Complaints Department of ICASA: GAU3623/19Name of Complainant: Mrs TM Drazek van HeerdenContact Details:Preferred method of communication: EmailAddress: Home Phone: Business Phone:Cell Number:Email Address: ***Fax Number: Complaint Details: Good day,
Please be advised of the following complaint regarding *** for Mrs PA Drazek (my mother) at 35 Hills road, Selection Park Springs 1559:
https://www.hellopeter.com/telkom/reviews/telkoms-services-are-sickening-and-*******ion-must-be-exposed-***
The most recent fault/ reference number we can locate on her cellphone is:
***1
Your customer care consultant didn't even provide us with her name, so that we can shame her and the whole department for having fat laughs and chats while we are suffering! It boggles my mind that your service is this ridiculously terrible!
On behalf of Mrs PA Drazek
p.p. Mrs TM Drazek-van HeerdenProvince: GautengTel/Cell number Complaint refers to: ***Network Service Provider:Telkom - Consumer AffairsService Provider: TelkomAccount Number with Network Service Provider: ***1Reference Number from Network Service Provider: ***1Resolution Sought: Kindly investigate and provide us with a resolution response.The details of the complaint can be accessed and response can be submitted at http://www.icasa.org.za . Accordingly, we request you to respond to the complaint within 14 working days. Yours sincerelyLehumo Lebepe Consumer AffairsIndependent Communications Authority of South Africa (ICASA)Consumer Affairs: ***Phone Number: +***
ICASA regulating in the public interest
To view our disclaimer please click here
tarynza T's updateReviewer Update
10 Sept 2019, 09:51Good day,Your various departments have told me even on various platforms (especially on Facebook) that they will not replacing the ****** lines etcetera etcetera. Telkom always has "stories" and excuses and basically my mother, whom I'm acting on behalf of, has conceeded to the tactics and said she will then get a wireless 10 MB LINE.UNLIMITED . She spoke with Shevon Pillay from Telkom who was the only person to actually assist her throughout this tumultuous time. Apparently all was supposed to be delivered and set up within 3 days. This arrangement was made a week ago. Still no delivery or set up.So what is the excuse now, Telkom? You got a sickly pensioner to bow down before you according to your own demands, and still you make her wait?What the heck, Telkom?This is not a joke! You are playing with people's lives, hard earned pensions and valuable time!I promise you, you have no idea what kind of person I can be, where I will actively take your company to court for damages and breach of contracts! Consider this your final demand before I start enquiring with a legal team.Without prejudice of rights to writer not judicial consequences,Mrs TM Drazek-van Heerdenp.p. Mrs P.A.DrazekOn Thu, 5 Sep 2019, 15:44 Nolusindiso Tyatya (N), <***> wrote:
Good day Case Number: GAU3623/19 This email serves to acknowledge that the Escalations Department has received your query. Please be advised that we are currently attending to this matter with the utmost urgency. We do apologise for any inconvenience that you may have experienced. You will be contacted with regards to the progress of your query as soon as possible. Kind RegardsTelkom From: Lehumo Lebepe [mailto:***]Sent: 03 September 2019 11:06 AM
To: NCC (National Consumer Commission)
Subject: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:*** Dear Allina Maredi ,The following complaint has been logged with the consumer Complaints Department of ICASA: GAU3623/19Name of Complainant: Mrs TM Drazek van HeerdenContact Details:Preferred method of communication: EmailAddress: Home Phone: Business Phone:Cell Number:Email Address: ***Fax Number: Complaint Details: Good day,
Please be advised of the following complaint regarding *** for Mrs PA Drazek (my mother) at 35 Hills road, Selection Park Springs 1559:
https://www.hellopeter.com/telkom/reviews/telkoms-services-are-sickening-and-*******ion-must-be-exposed-***
The most recent fault/ reference number we can locate on her cellphone is:
***1
Your customer care consultant didn't even provide us with her name, so that we can shame her and the whole department for having fat laughs and chats while we are suffering! It boggles my mind that your service is this ridiculously terrible!
On behalf of Mrs PA Drazek
p.p. Mrs TM Drazek-van HeerdenProvince: GautengTel/Cell number Complaint refers to: ***Network Service Provider:Telkom - Consumer AffairsService Provider: TelkomAccount Number with Network Service Provider: ***1Reference Number from Network Service Provider: ***1Resolution Sought: Kindly investigate and provide us with a resolution response.The details of the complaint can be accessed and response can be submitted at http://www.icasa.org.za . Accordingly, we request you to respond to the complaint within 14 working days. Yours sincerelyLehumo Lebepe Consumer AffairsIndependent Communications Authority of South Africa (ICASA)Consumer Affairs: ***Phone Number: +***
ICASA regulating in the public interest
To view our disclaimer please click here
Show quoted text
---------- Forwarded message ---------
From: Taryn Drazek <***>
Date: Tue, 10 Sep 2019, 09:49
Subject: FINAL DEMAND! Re: FW: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:***
To: Nolusindiso Tyatya (N) <***>
From: Taryn Drazek <***>
Date: Tue, 10 Sep 2019, 09:49
Subject: FINAL DEMAND! Re: FW: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:***
To: Nolusindiso Tyatya (N) <***>
Hide quoted text
Good day,Your various departments have told me even on various platforms (especially on Facebook) that they will not replacing the ****** lines etcetera etcetera. Telkom always has "stories" and excuses and basically my mother, whom I'm acting on behalf of, has conceeded to the tactics and said she will then get a wireless 10 MB LINE.UNLIMITED . She spoke with Shevon Pillay from Telkom who was the only person to actually assist her throughout this tumultuous time. Apparently all was supposed to be delivered and set up within 3 days. This arrangement was made a week ago. Still no delivery or set up.So what is the excuse now, Telkom? You got a sickly pensioner to bow down before you according to your own demands, and still you make her wait?What the heck, Telkom?This is not a joke! You are playing with people's lives, hard earned pensions and valuable time!I promise you, you have no idea what kind of person I can be, where I will actively take your company to court for damages and breach of contracts! Consider this your final demand before I start enquiring with a legal team.Without prejudice of rights to writer not judicial consequences,Mrs TM Drazek-van Heerdenp.p. Mrs P.A.Drazek
On Thu, 5 Sep 2019, 15:44 Nolusindiso Tyatya (N), <***> wrote:
Good day Case Number: GAU3623/19 This email serves to acknowledge that the Escalations Department has received your query. Please be advised that we are currently attending to this matter with the utmost urgency. We do apologise for any inconvenience that you may have experienced. You will be contacted with regards to the progress of your query as soon as possible. Kind RegardsTelkom From: Lehumo Lebepe [mailto:***]Sent: 03 September 2019 11:06 AM
To: NCC (National Consumer Commission)
Subject: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:*** Dear Allina Maredi ,The following complaint has been logged with the consumer Complaints Department of ICASA: GAU3623/19Name of Complainant: Mrs TM Drazek van HeerdenContact Details:Preferred method of communication: EmailAddress: Home Phone: Business Phone:Cell Number:Email Address: ***Fax Number: Complaint Details: Good day,
Please be advised of the following complaint regarding *** for Mrs PA Drazek (my mother) at 35 Hills road, Selection Park Springs 1559:
https://www.hellopeter.com/telkom/reviews/telkoms-services-are-sickening-and-*******ion-must-be-exposed-***
The most recent fault/ reference number we can locate on her cellphone is:
***1
Your customer care consultant didn't even provide us with her name, so that we can shame her and the whole department for having fat laughs and chats while we are suffering! It boggles my mind that your service is this ridiculously terrible!
On behalf of Mrs PA Drazek
p.p. Mrs TM Drazek-van HeerdenProvince: GautengTel/Cell number Complaint refers to: ***Network Service Provider:Telkom - Consumer AffairsService Provider: TelkomAccount Number with Network Service Provider: ***1Reference Number from Network Service Provider: ***1Resolution Sought: Kindly investigate and provide us with a resolution response.The details of the complaint can be accessed and response can be submitted at http://www.icasa.org.za . Accordingly, we request you to respond to the complaint within 14 working days. Yours sincerelyLehumo Lebepe Consumer AffairsIndependent Communications Authority of South Africa (ICASA)Consumer Affairs: ***Phone Number: +***
ICASA regulating in the public interest
To view our disclaimer please click here
tT
tarynza T's update10 Sept 2019, 09:51
Reviewer Update
Good day,Your various departments have told me even on various platforms (especially on Facebook) that they will not replacing the ****** lines etcetera etcetera. Telkom always has "stories" and excuses and basically my mother, whom I'm acting on behalf of, has conceeded to the tactics and said she will then get a wireless 10 MB LINE.UNLIMITED . She spoke with Shevon Pillay from Telkom who was the only person to actually assist her throughout this tumultuous time. Apparently all was supposed to be delivered and set up within 3 days. This arrangement was made a week ago. Still no delivery or set up.So what is the excuse now, Telkom? You got a sickly pensioner to bow down before you according to your own demands, and still you make her wait?What the heck, Telkom?This is not a joke! You are playing with people's lives, hard earned pensions and valuable time!I promise you, you have no idea what kind of person I can be, where I will actively take your company to court for damages and breach of contracts! Consider this your final demand before I start enquiring with a legal team.Without prejudice of rights to writer not judicial consequences,Mrs TM Drazek-van Heerdenp.p. Mrs P.A.DrazekOn Thu, 5 Sep 2019, 15:44 Nolusindiso Tyatya (N), <***> wrote:
Good day Case Number: GAU3623/19 This email serves to acknowledge that the Escalations Department has received your query. Please be advised that we are currently attending to this matter with the utmost urgency. We do apologise for any inconvenience that you may have experienced. You will be contacted with regards to the progress of your query as soon as possible. Kind RegardsTelkom From: Lehumo Lebepe [mailto:***]Sent: 03 September 2019 11:06 AM
To: NCC (National Consumer Commission)
Subject: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:*** Dear Allina Maredi ,The following complaint has been logged with the consumer Complaints Department of ICASA: GAU3623/19Name of Complainant: Mrs TM Drazek van HeerdenContact Details:Preferred method of communication: EmailAddress: Home Phone: Business Phone:Cell Number:Email Address: ***Fax Number: Complaint Details: Good day,
Please be advised of the following complaint regarding *** for Mrs PA Drazek (my mother) at 35 Hills road, Selection Park Springs 1559:
https://www.hellopeter.com/telkom/reviews/telkoms-services-are-sickening-and-*******ion-must-be-exposed-***
The most recent fault/ reference number we can locate on her cellphone is:
***1
Your customer care consultant didn't even provide us with her name, so that we can shame her and the whole department for having fat laughs and chats while we are suffering! It boggles my mind that your service is this ridiculously terrible!
On behalf of Mrs PA Drazek
p.p. Mrs TM Drazek-van HeerdenProvince: GautengTel/Cell number Complaint refers to: ***Network Service Provider:Telkom - Consumer AffairsService Provider: TelkomAccount Number with Network Service Provider: ***1Reference Number from Network Service Provider: ***1Resolution Sought: Kindly investigate and provide us with a resolution response.The details of the complaint can be accessed and response can be submitted at http://www.icasa.org.za . Accordingly, we request you to respond to the complaint within 14 working days. Yours sincerelyLehumo Lebepe Consumer AffairsIndependent Communications Authority of South Africa (ICASA)Consumer Affairs: ***Phone Number: +***
ICASA regulating in the public interest
To view our disclaimer please click here
Show quoted text
---------- Forwarded message ---------
From: Taryn Drazek <***>
Date: Tue, 10 Sep 2019, 09:49
Subject: FINAL DEMAND! Re: FW: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:***
To: Nolusindiso Tyatya (N) <***>
From: Taryn Drazek <***>
Date: Tue, 10 Sep 2019, 09:49
Subject: FINAL DEMAND! Re: FW: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:***
To: Nolusindiso Tyatya (N) <***>
Hide quoted text
Good day,Your various departments have told me even on various platforms (especially on Facebook) that they will not replacing the ****** lines etcetera etcetera. Telkom always has "stories" and excuses and basically my mother, whom I'm acting on behalf of, has conceeded to the tactics and said she will then get a wireless 10 MB LINE.UNLIMITED . She spoke with Shevon Pillay from Telkom who was the only person to actually assist her throughout this tumultuous time. Apparently all was supposed to be delivered and set up within 3 days. This arrangement was made a week ago. Still no delivery or set up.So what is the excuse now, Telkom? You got a sickly pensioner to bow down before you according to your own demands, and still you make her wait?What the heck, Telkom?This is not a joke! You are playing with people's lives, hard earned pensions and valuable time!I promise you, you have no idea what kind of person I can be, where I will actively take your company to court for damages and breach of contracts! Consider this your final demand before I start enquiring with a legal team.Without prejudice of rights to writer not judicial consequences,Mrs TM Drazek-van Heerdenp.p. Mrs P.A.Drazek
On Thu, 5 Sep 2019, 15:44 Nolusindiso Tyatya (N), <***> wrote:
Good day Case Number: GAU3623/19 This email serves to acknowledge that the Escalations Department has received your query. Please be advised that we are currently attending to this matter with the utmost urgency. We do apologise for any inconvenience that you may have experienced. You will be contacted with regards to the progress of your query as soon as possible. Kind RegardsTelkom From: Lehumo Lebepe [mailto:***]Sent: 03 September 2019 11:06 AM
To: NCC (National Consumer Commission)
Subject: ICASA Complaint Escalated to Licensee - GAU3623/19 ICASA:*** Dear Allina Maredi ,The following complaint has been logged with the consumer Complaints Department of ICASA: GAU3623/19Name of Complainant: Mrs TM Drazek van HeerdenContact Details:Preferred method of communication: EmailAddress: Home Phone: Business Phone:Cell Number:Email Address: ***Fax Number: Complaint Details: Good day,
Please be advised of the following complaint regarding *** for Mrs PA Drazek (my mother) at 35 Hills road, Selection Park Springs 1559:
https://www.hellopeter.com/telkom/reviews/telkoms-services-are-sickening-and-*******ion-must-be-exposed-***
The most recent fault/ reference number we can locate on her cellphone is:
***1
Your customer care consultant didn't even provide us with her name, so that we can shame her and the whole department for having fat laughs and chats while we are suffering! It boggles my mind that your service is this ridiculously terrible!
On behalf of Mrs PA Drazek
p.p. Mrs TM Drazek-van HeerdenProvince: GautengTel/Cell number Complaint refers to: ***Network Service Provider:Telkom - Consumer AffairsService Provider: TelkomAccount Number with Network Service Provider: ***1Reference Number from Network Service Provider: ***1Resolution Sought: Kindly investigate and provide us with a resolution response.The details of the complaint can be accessed and response can be submitted at http://www.icasa.org.za . Accordingly, we request you to respond to the complaint within 14 working days. Yours sincerelyLehumo Lebepe Consumer AffairsIndependent Communications Authority of South Africa (ICASA)Consumer Affairs: ***Phone Number: +***
ICASA regulating in the public interest
To view our disclaimer please click here
tT
tarynza T's updateReviewer Update
10 Sept 2019, 16:51Does your company not understand how important our phone line is?! We need to book for my mother's CT scan and oncologist!!!! Are you aware of how dire the repercussions can be for your company should I decide to let my various aunties and uncles at radio 702 and at Carte Blanche know what is going on?
Without prejudice of rights nor judicial consequences,
On behalf of Mrs P.A. Drazek
***
tT
tarynza T's update10 Sept 2019, 16:51
Reviewer Update
Does your company not understand how important our phone line is?! We need to book for my mother's CT scan and oncologist!!!! Are you aware of how dire the repercussions can be for your company should I decide to let my various aunties and uncles at radio 702 and at Carte Blanche know what is going on?
Without prejudice of rights nor judicial consequences,
On behalf of Mrs P.A. Drazek
***