TELKOM's SERVICE & SUPPORT IS USELESS!!

Hi. This review is about Telkom's TERRIBLE service!

We subscribed to Telkom's internet service over 2 years ago.. We have been paying for a 4mbps ADSL line and only get 1.5mbps that's less than half if we're lucky.

After logging several calls for a few months now on what at first seemed to be a responsive Facebook page all we have received so far are excuses as to why we're not getting our 4mbps line, There are 4 of us that use the same line here, I myself have been in the IT industry for 25 years now but hardly ever used the line much until lockdown started, so only after doing several speed tests I realised what utterly slow speed we were receiving from Telkom. If it wasn't for my knowledge about computers I'm sure this poor service would carry on indefinitely (especially as it was taken out in my father's name who is now 84 years old and knows very little about internet speeds)

At the very LEAST Telkom should ADMIT that their landlines can NOT handle these 4mbps speeds and upgrade us to FIBER FOR FREE! (Especially after paying for 1.5mbps for over 2.5 years worth of NOT receiving 4mbps BAD SERVICE).

Even after confirming with Vuma (The main fibre provider in our area) that we can get fiber.. (And several people in our street already have fibre for over a year now), Telkom is still uncertain whether we can even get fibre here. (So Telkom there goes your excuse of why not to upgrade us)

And when you want to log a call you get some stupid very limited automated response from KARABO asking for a lot of details EXCEPT THE ONES THAT REALLY MATTER! - LIKE A DESCRIPTION OF YOUR ACTUAL PROBLEM!!!

It's definitely time to change service providers as all my friends that use other service providers don't have any of these ridiculous problems..

I hope that if you are a person looking to use Telkom as an internet provider you read this first before making up your mind of who to choose as your ISP - (Internet Service Provider for anyone new to the internet)

And if you are anything higher than a helpdesk employee at Telkom then I recommend you respond ASAP in PERSON before I start writing blogs and other bad reviews about Telkoms ******* service.

Thanks, Ian