Telkom's service nightmares

Telkom is loosing my loyalty as a customer because they don't value me. Earlier this year I started experiencing connectivity problems and my phone would show the roaming icon I instantly lose connection and I receive an sms stating that my data bundle is depleted. This happened on several occasions until I decided to contact and lodge a query (***5) on the 29th of May. A technician was dispatched, came to my place and found that there was nothing wrong with the network where I stay as I live right next to a Telkom tower and he said I shouldn;t be experieincing this problem. After a week or so I started experiencing the same problems and I decided to log another query (case ***6) which has not been resolved. I called again this morning to follow up and I was told that my query has not been attended to and another query has been logged (case ***9). Why is Telkom not taking my problem seriously? I sometimes work from home and I need a stable internet connection. Resolve my problem ASAP. I cannot accept this form of abuse from you guys, I pay you for a ****py service.