Telkoms service is terrible.

On the 16 of March I received a message; Dear Telkom Customer. We confirm payment on your account *** and your service(s) will be restored during the cause of the day. Thanks Telkom. I had no idea what it was about. However I received my monthly invoice and everything looked fine. End of March a debit order went off which was more than double the total amount of the invoice. So naturally I stop the debit order. On the 8 of April I received a invoice of more than 4 times the normal amount. On the 11 of April I went in to the Telkom shop were I got the contract, stood in a queue for almost a hour just to be told they can't help me, and requested a call back. However she told me that my contract is only until the end of May. So I received a call from the billing department, who could not help me because 'the system is off' after about 20 minutes of back and forth the lady explaining to me that on the 27th of February my debit order was rejected due to insufficient funds, that my contract states that the debit order is supposed to go off on the last day of the month and if I send my bank statements to prove that there was money in the account on the 28 of February she can reverse the cancellation fee because it was a mistake on Telkoms side. I emailed her all the documents that she requested. Shortly after I received another call, I explained to the gentleman what the lady said and he requested that I send the email to him as well so he can make sure everything is sorted out. But when I sent the email, the email address he gave me didn't exist. I never got any response and on the 15 of April I got a message; Telkom SA: Dear customer, Your account for customer *** has been suspended due to Collection. In May I received an invoice even higher, the cancellation fee was still on it and our service was still suspended, however I was told by the persons who helped me with the contract 2 years ago that it will only be a 2 year contract, so end of May will be the last invoice and as soon as I have the opportunity I'll go to Telkom and sort out the situation. In June I received an invoice with additional cost on, I tried to inquire about the invoice. When I call the customer service line I get charged for listing to music for 5 minutes only to be talked there is no operators available at the moment please try again later, I tried again, same story. Telkoms website was absolutely no help at all and after trying to follow all the right steps I get absolutely nowhere closer to an answer other than 'was this helpful to you?'. I request a call back 3 times and never received any calls. In July I received jet another invoice, that's even higher, while the service is still suspended. But working retail hours made it impossible for me to get back to the shop. On the 11th of July I finally got to go to the shop and explained the situation to the lady helping me. She was quite rude and basically told me that I was the one at fault and that I must pay the outstanding amount. But she can't really help me because she is not part of the bill department so she request a call back. I never go a call. So after an hour I went to a different store and the lady told me she can't help me I need to talk to the billing department and she requested jet another call back. I got the call and after about 15 minutes of trying to find out what the situation is she told me that they automatically renewed my contract and that I have no other choice but to pay the total outstanding amount in order to cancel my contract. I asked her how that is possible if I was never even consulted or informed about the the upgrade/renewal and was told by multiple different people that I only have a 2 year contract with Telkom. I was placed on hold for 20 minutes after which she informed me that there is nothing she can do, I must just pay, the longer I wait the higher the amount will be. I ask her if there is anyone else that I can speak to because I couldn't understand that the storie was all ofaa sudden different from what I was told in April. She told me to hold for a manager. I was on hold for another almost 15 minutes before she told me that she can't get hold of any of the managers, they're not answering the phone and that she will request another call bac. She assured me that I will get the call the same day. I'm still waiting for the call back and after numerous attempts of getting in touch with Telkom I'm worse off than I was 4 months ago. To say that I am upset and frustrated with Telkoms terrible service is an understatement.