Telkom's service is really poor and they don't want to resolve problems!!

I have their router, and a 4MB adsl line that has since it's existence been giving problems which mostly are SLOW internet, and at times no Internet. I have logged countless requests for them to fix it which they eventually do. But this is not acceptable service delivery having speed problems all the time and SO MANY TIMES . I have had a contract with them for about 6 years+ ? now and I am utterly dissappointed that they don't care about their customer!!!

I was holding on for 10210 tonight for about what felt easily like an hour, spoke to Cyrus and I asked to be transferred to a supervisor because the agent is unable to simply EMAIL me the complete fault record on my line. He said I must hold on, whereby I heard nothing. Turns out the call goes to the supervisor (who was on another call) but there is not feedback from the agent or music playing, so any person would assume the agent just turned off his mic? Or assume something went wrong and I dropped the call feeling angry! Now my call was answered by Cyrus after holding about 25min? Requested same thing as I did from previous agent, he will ask his supervisor now. While I am waiting just to mention in the week, think it was Tuesday where we had no Telkom internet service from 14h00 till about 20h00 in the area, not even on my 8ta mobile data! So a technician called me on Wednesday to hear if the internet is back, I said 'yes, but I am requesting they swop my router due to all the problems...' Have not hear anything or Telkom call me with arrangements???

Lunga Klaas the supervisor tried to call me but obviously I was in the long queue again to the call centre. Anyway he was helpful and gave me the following ref numbers relating to my problems: 11/10 14h03 103BTK111016 - area problem/bulk 24/3/2017 18h26 459CTK240317 - no service 20/11/2017 21h23 302ATK201117 - no service,slow internet 13/2/2018 08h08 513ATK010318 - no service, exchange problem 14/3/2018 14h59 252ATK140318 - no internet, exchange problem 15/3/2018 12h54 227ATK150318 - no service/ bulk 15/3/2018 10h36 227ATK150318 - slow internet/IP address cannot be found

And there are some attempts in this time where I just hung up because of the long queues or because holding typically for an hour the internet speed gradually returns, but too late as frustration and my time wasted holding a ****** phone to me ear.

Accounting/sales non service: I also have a query with the accounting department which was never resolved despite me asking for the recording when their salesmen called me to sell me the 4MB uncapped contract. It costs more that I was told on the phone, and I want proof which Telkom ignores. Here are ref numbers and details of those unresolved and ignored requests of mine: 23/11/2018 Ref ********** 4 + Ref ********** (escalated), 4/11/2018 Ref ********** 0 line fault, Sibusiso 18/8/2018 14h12 (Billing dept), Manniqi 18/8/2018 (Sales order ********** 26A). I went onto uncapped on 23/3/2018. TELKOM even charged me a ****** cancellation fee on the old contract for upgrading to a higher one!! I have also on this site for HelloPeter logged a complaint and some lady promised to respond and never did I hear anything again!!! I want my credits, and more for the inconvenience and poor non ADSL service as promised on your marketing message playing 50 times while we wait for someone to answer.

I need someone senior in Telkom to resolve this whole lot, or I will divert my frustration and time to every website, newspaper and forum to warn other people of the poor service delivery from Telkom.