Telkoms service is PATHETIC!!! Account remains incorrectly suspended.

I have been a loyal customer to Telkom for about 5 years and always promoted their products and services. However i will now on be persuading othets not to use their products. To explain... I made a payment to Telkom on the 2nd of March 2023 using the correct reference number that was sms'd to me. All my services were functional at this point. I was told by the consultant on the 081180 number that no proof of payment was required as they would see the reference number and allocate payment accordingly. On the 13th of March 2023 i received a sms from Telkom stating that my account was now in arreas and that my services would be suspended. I immediately called the call centre to enquire and was advised to send through proof of payment which i procceeded to do. Despit this my services was suspended on the 14th of March 2023 and remains suspended despite numerous calls to the 081180 callcentre and numerous emails to various people and the documents department at Telkom. There is no one that can really assist at the 081180 number as all they can do for the past 12 days is escallate the issue. This is really pathetic service from Telkom. Soon I will have no option but to stop all payments and move over to another service provider.