Telkom's Service is Non Existent

My connection started being intermittent on 31 March 2018, connection dropped every 2 mins, impossible to do anything. My ISP (afrihost) logged a call with Telkom (***), after countless escalations and over 2 weeks of no service this past Friday (13/04) my connection restores. That only lasts roughly 2 days because my connection went down completely yesterday ( 15/04, around 7pm), I was then given another reference number ( ********** 7) and told to wait another 48 hours for feedback. The guy on the line said port resets are failing and it seems like an exchange issue. So, are you telling me that after 2 weeks with no connection, I must now wait 2 days just for feedback? What kind of service is this from such a big company?