Telkom's service is disgusting

My line was suspended on 18 January due to non payment. I then called the call centre on Monday 20/02/25 and was assisted by Nqobile Baduza and she told me to pay using EFT as the money would reflect faster and my line would be restored in 5-24hrs. She provided me with ABSA banking details and I pass immediately after speaking to her on 20/02/25. I sent her the Proof Of Payment.

I realised on Saturday 25/01/25 that my line has not been restored as Nqobile said. I have been calling the call centre everyday since and no one will assist. On Monday 27/01/25 exactly one week since payment I was advised to send proof of payment to *** which I did but no one has gotten back to me or even restored my line. I've emailed Nqobile Baduza to make a follow up and she has also not responded. How is something that is supposed to take no more than 24 hours takes longer than 10 days, 13 calls to the call centre, 5 emails, a visit to a Telkom store to no resolution? How pathetic can a service provider be?