Telkom’s service is disgusting.

I am Disgusted in Telkom’s Service!

I have had endless headaches with this service provider which is a contradiction as they provide absolutely NO SERVICE whatsoever !

They are continuously suspending my account and fining me for late payment when I have a debit order that goes off every month.

The latest problem I have had is that they claimed to have debited my account but they can supply no proof of this. Telkom claims there was insufficient funds but I can produce sufficient evidence that this is untrue.

They continuously add penalties to my invoice for late payment even after they process my debit order.

I have sent emails with proof of all my debit orders and payments but have still not been refunded for all the penalties that they have charged me for.

All issues that you have you need to contact their call Centre, which doesn’t resolve anything because they are unable to assist with anything and have no answers for anything!

Everything goes through the accounts department and depending on where you are on the list will determine when they get back to you. But unfortunately that is the problem, they have such a long list from all their customers it will take a life time for them to get to your number on the list.

I have called there call Centre many times to log a dispute with the accounts department and I have had my contract with them for about 10 months, still haven’t heard anything back from any of the logs I have made in those 10 months.

If you ever thought of taking out a contact with telkom just remember that they aren’t as affordable as they appear to be. They will come up with absolutely anything to get you to pay more !

I don’t recommend Telkom to anyone, it will be the biggest mistake of your LIFE !