Telkom's service is Disgusting

I am absolutely Appalled by Telkoms disgusting service. I went to open my own account and could not, because I don't have any accounts in my name. I then asked my mother to ope the account for me, we went down there as she has an account with Telkom, and proceeded to open this particular contract. But my mother informed them that her ID number has changed, so they did the change, but now had to do a credit check because there is apparently no accounts on that ID number, which us ridiculous, as she has changed all her accounts to this ID number. They said it will take two days. It is now over a month and I have heard nothing from them. I have tried to contact the relevant branch, but keep getting put in hold. I am so sick of Telkoms C*** service.