Telkom's service is appalling

We tried to apply for a contract at a local branch, they did not correspond at all about the status of the application, we enquired, it was approved, however, they made us wait a month for delivery of the device, with still no correspondence to us whatsoever. We always had to phone or email or visit the branch. We decided to apply telephonically on 10213, the contract was approved, however no correspondence again on delivery, we tried calling 10213, selected option to enquire status of existing order, we wait the leat 25 minutes on the line and still no answer. However when you call 10213 for NEW SALES, the consultants answers the phone immediately as if they are glaring at the phones waiting for new victims. Telkom's customer service is the worst we experienced from all other service providers.