Telkom's service is ALWAYS disappointing!!!

I opted to pay my november telkom account of R830 through the telkom website. I made the payment , but telkom still debited me on my debit order date . But the payment rejected.They then charged me a "reconnection" fee of about R200. I called telkom and explained the situation and the agent said she would make a note and that the R200 fee would be waivered. My December account was paid with no added fee. However, my January bill that i received includes the very same 830 plus the R200 fee. I called telkom again and the lady noted that the R830 is incorrectly reflecting, but i will still need to pay the R200 fee that the initial agent said she would waiver. The lady said that unfortunately, i still need to pay the fee because of the rejected debit order. now I do understand this plain and simple explanation. BUT, i do not see why telkom wants to penalize me for trying to make sure i rather pay my account sooner rather than later. Also, why did they add the R830 that was already paid. It is quite clear there is alot of incompetence on their side. On another note, the 2nd agent i spoke to was rude and was speaking over me trying to make her point. This is not the first time I have encountered such a disappointing experience from Telkom. Their service is utterly appalling and they really need to train their staff on customer service and customer satisfaction.