TELKOMS **** SERVICE IN EERSTERUST PRETORIA

I am so frustrated with Telkom. We had a storm that took out our adsl line. I immediately reported the fault. Telkom was quick to tell me that if the problem is mine they will charge me for the call out. We reported the issue on the 22 November 2019. We waited a week and then called the help line. They said that a technician will be out. After the 2nd week I called again. They said that there is a problem with the open serve service at the moment. I called after the 3rd week. They said that they can see that open serve is aware of the request and they will be dispatching a technician soon. A technician by the name of Sello came out on the 3rd of Deecmber 2019. He fiddled around with the cables and the line and told us that there was a problem on the line. He also told me that the line from the pole to the house is outdated but when he was going to change it he told me that he cannot see where is goes in the roof and that he is not prepared to do that right now. He was also old, approximately 55 years old. He then left and I found that the normal voice line did not work. I called him and he said that he was at home already and will only come back tomorrow. He was then very belligerent when he came back.

I bought a new modem and found that the line is still faulty. I spent hours talking to the help desk ladies. They all cannot help me. They all say that the line is working but it was not working. I have wifi from the modem but no internet from the line. I kept telling them this until we left for our holiday on the 18th December 2019. We still do not have internet access. I work from home and have exhausted all my cellular internet.

I received a message on the 3rd of December telling me that the line has been restored, Telkom is sorry for the inconvenience caused and that they will credit our account. They billed us twice for the Sello's call out. even though he did not do anything of value and the second callout was to fix his mistake that he caused as our voice line did not have a problem. Telkom has also given us a very small l"credit" on our account even though we have had no internet for the entire month of December.

I understand that they are a Monopoly and that they do not give a **** about anybody. We live in Eersterust so I guess that as Coloureds we must just accept any **** service that is dished out to us. They treat us with such disdain it is unbelievable. I am so angry and frustrated with Telkom right now. MAYBE TELKOM SHOULD RETHINK OPEN SERVE . THEY DO NOT SERVE ANYBODY. THEY ARE *******.

I also know that Telkom will not respond to this because they do not care about one small customer. Their customer service is non existent.

I wish that there was fibre in Eersterust.