Telkom's service, I guess poor service is still service right?

I see numerous poor reviews for Telkom and I am afraid I can only add to them. We are once again sitting with no internet as our Telkom line is faulty. We logged a call on the 22nd of May, Ref ********** 2. No feedback so my wife calls them today and strangely that reference number doesn't exist, I have the SMS to show the call was logged, totally unprofessional. The best they can do today is blame it on us, we must have logged the call incorrectly and we must log another one, no apologies or promises of urgent attention. So we logged a second call today (Ref ********** 1), they then add that should they come out and the fault is not their line, we get charged a R300 call out, we want to then cancel the first call logged which we can find on their website (but they cannot) to ensure they do not come out twice, guess what, you can't cancel it. Tell you what Telkom, come out twice and charge me, I dare you....