😡😡😡 Telkom's service has gotten out of hand

Telkom is really taking advantage of me I am not certain if is because I am a black young female or what. But it really getting out of hand. I spent the whole day speaking to Telkom's agents with no resolution. My contracts were matured and I paid for the services then canceled my contracts with Telkom on the 27 of September 2022. On the 1st of September 20200 Telkom debited my account again (i wasn't owing them at the time) I called on the 7th to request my refund. Case ***9 was open. Then in the 11th I received an sms "Telkom SA: Dear customer, Your case no ***9 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS." I checked my bank balance and there was no refund. I called telkom to find out what has been resolved if the money is not in my account. The agent apologized and advised to create a new service request I sent my bank statement to the agent and the new case number was created ***3. However I was advised that money will reflect in the next 24 to 48 hours. Till today the money which was debit on the 1st is still not on my account when I call the customer service I am told to wait for query to be resolved although the SLA or turn around time has passed. All I want is my money back, what do I get 3 to 4 agents putting me on hold then hang up. Telling me that all team leaders are working from home communication is made via email, escalations will be sent oh well they can't even cc me on the emails. Most anonying part none of the team leaders has gotten back to me. What does that mean?