telkoms service delivery stinks...5+ days waiting for a data bundle top-up!

Ordered a 20GB top-up bundle on 21/10/17 at about 9 am through telkoms 10213(telephonic sales) service. The customer service rep assured me that the order has been processed and gave me a ref # ********** 92A -- this is supposed to be instant or atleast an hour at worst, however, it is now 25/10/17 and I'm still waiting????!!!!!! Made countless calls to telkom technical who say they have not registered any top-up while the sales team say it has been processed and I have my data -- this is after spending 5 days on calls with some really idiotic "customer service agents"

Maybe i should wait till the 1st and see if my usual top-up comes through? Just hoping I havent been billed for a 20GB bundle @ R100 ----->>> this is ridiculous by the way seeing as providers such as Afrihost offer 200GB bundles @ R180 !!!! Hunting for a new ISP, telkom stinks!