Telkoms service

So disappointed in Telkom migrated my Lte to fiber, according to the consultant that called me my Lte was supposed to be automatically canceled once the Fibre is installed. Called the call center. They giving me the run around. No one can help me I'm being billed for the Lte that is not in use and for the Fibre. They even billed me for months that that the Fibre wasn't installed how can I be paying for something that I couldn't even use? I have e mail from the consultant stating that the fiber would cost R500 a month but I'm being billed almost R900, on the same e mail it states that my Lte would be canceled without any penalties however when I called in i was told that I have to pay for the Lte till December