TELKOMS SALES CONSTANT ARE IRRESPONSIBLE AND DO NOT HAVE PROPER WORK ETHICS

On the 23rd of September 2020 time between 11:30am to 12:00, a male sales CONSTANT took down my personal details and he failed to do his job, I have come to found out that my banking details were never captured and no debt order was set. I want a recording of the conversation between me and the constant and I am certain that I had given him my banking details and am certain I specified the 31st of every month that my account be debated!!! Because of the constant payments where not taken out from my account towards my bill and I had an out standing balance of R 401.75, I paid R600 towards my bill , automatically the customer is defaulting because of payment not going out yet telkom staff didn't not capture valuable information need and I will not be held accountable for the sales CONSTANT IRRESPONSIBLE BEHAVIOR, because of his stupidity I have to suffer and wait 3 to 7 working days for my services to be restored yet I made no mistake IT WAS BECAUSE OF HIS STUPIDITY PAYMENTS WHERE NOT TAKEN OUT AND I ONLY FEEL THAT THE CONSTANT WHO WAS IRRESPONSIBLE AND UNPROFESSIONAL SHOULD PAY ME BACK R 401.75!!! THE CALL RECORDING IS PROOF THAT I HAD GIVEN HIM MY CORRECT BANKING INFORMATION AND IT WAS HIS UNPROFESSIONAL WORK ETHIC THAT CAUSED DEFAULTS IN MY ACCOUNT BILL!! I EXPECT HIM TO PAY ME BACK FOR THE WAITING, TIME LOST AND IRRATION CAUSED DUE TO MISTAKE! Why should I be held responsible when a telkom staff member failed to capture details and set a debt order????if telkom can not hold the sales CONSTANT liable or do anything about it I EXPECT MY SERVICES TO BE RESTORED IMMEDIATELY NOT IN 3 TO 7 DAM WORKING DAYS!!!